FAQs
Bag Inspection
All bags that are not prohibited from entry to the Casino, are to be made available for inspection prior to entry to the Casino.
Loss of, damage to, or theft of property
Patrons and guests bring any permitted item into the Casino premises at their own risk. The Star Entertainment Group Limited and any of its related body corporates do not accept any liability whatsoever under any circ*mstances for loss of, damage to or theft of property belonging to patrons and guests while on the premises.
Game Rules
Upon the reasonable request of a Casino patron or guest, the Casino Gaming Rule 2010 pertaining to the various games played in the Casino will be made available for review at the Customer Service Desk or in the 24-hour gaming pit. Gaming Guides are available on request at the Customer Service Desk.
Responsible Service of Alcohol
The Risk Assessed Management Plan, covering the Responsible Service of Alcohol, will be made available for review on reasonable request from Safety & Security or Food & Beverage Management.
Gaming Machines
For the benefit and comfort of all patrons and guests playing the gaming machines the following applies:
- The operator reserves the right to restrict patrons and guests from playing more than one gaming machine.
- Tapping or hitting machines other than through normal play or otherwise interfering with them is not permitted and such conduct may result in you being excluded from the Casino.
- Table game chairs are not permitted at gaming machines.
Gaming Tables
Sunglasses are not permitted to be worn whilst sitting at a gaming table with the exception of patrons and guests playing Texas Hold’em Poker.
Government Inspectors
A representative of the Queensland Gaming Regulator (the 'Regulator') will be in attendance at the premises at certain times. A Casino patron or guest wishing to contact the Regulator should seek direction from the Gaming Operations Manager.
Patron complaints not resolved by the operator may be lodged with the Regulator on a complaint form obtained from the Gaming Operations Manager. Alternatively contact may be made with a member of the Regulator via 13QGOV (13 74 68) or online at www.justice.qld.gov.au.
Cheating and unlawful behaviour
Cheating or unlawful behaviour is contrary to the Casino Control Act 1982 and will result in prosecution.
Tipping
Casino licensed team members are not permitted to accept or solicit any tip, gratuity, consideration or other benefit from any patron or guest.
Cameras, telephones and other electronic devices
The use of cameras in any form (standard, video, digital or on mobile phones) within the gaming areas is prohibited except with the prior approval of the casino operator. The use of mobile phones and other electronic devices is not permitted at gaming tables except with the prior approval of the Casino Operator. The playing of music or the watching of videos by patrons and guests on mobile phones and other electronic devices in a way which disturbs others is not permitted within the Casino at any time.
Designated Outdoor Smoking Areas
Smoking is not permitted in any enclosed area within the premises including the car park. Designated Outdoor Smoking Areas (DOSA) are available throughout the premises. Please refer to the Smoking Management Plan which is available from the Gaming Operations Manager.
Undesirable Activity
Any identified undesirable behaviour may result in the behaviour being referred to authorities and/or an exclusion from the Casino being issued. Undesirable behaviour includes but is not limited to:
- Aggressive/abusive behaviour to staff or patrons and guests.
- Vandalism.
- Any illegal activity.
