FAQ – Enchanted Kingdom (2024)

What are the Park operating hours?

Are we allowed to bring food in the park?

Where is the park located?

What is the EKsperience the Magic Card? How can I avail?

The EKsperience the Magic Card is Enchanted Kingdom’s loyalty card or annual pass that allows guests to enjoy a whole year of UNLIMITED ADMISSION, spEKtacular benefits, valuable discounts, invite to EKsclusive events and so much more! You may proceed to our Guest Relations Office at the Park once we resume operations to process your EKsperience the Magic membership.

For any concerns,please email[emailprotected], or contact any of the following numbers: (+632) 8 584 3535, (+632) 8 830 3535 local 1901 or 0908 886 1276

Where can we buy tickets?

Guests can purchase their tickets through any of the following:

1. Walk-in (Makati Sales Office and EK Front Gates)
2. Online via the EK Online Store
3. EK’s Online Travel Agent Partners (Klook, KKday, SM Tickets, TicketWorld, Traveloka, TicketNet, KTix).

Although EK will still accept cash transactions, EKencourages cashless, credit card, and GCash transactions. Contactless transactions are preferred. Trays are also provided to limit direct contact for cash and credit card handling

Enchanted Kingdom will only accept a limited number of walk-inguests per day versus confirmed pre-booked guests and we highlyencourage everyone to make advanced bookings through our onlinechannels so that we can anticipate our daily attendance guided by theallowable reduced park capacity of 50%.

Are strollers available? How much?

Stroller rental rates are available inside the Park. Rates (per day) are as follows:

🟣 Infant Stroller – P300.00
🟢 Single Stroller – P300.00
🟡 Double Stroller – P450.00

Requirements:
☑️ Guest’s Valid ID (with photo)
☑️ P100.00 deposit (refundable)

Are wheelchairs available? How much?

Are lockers available? How much?

Smart Lockers are available inside the Park. Rates (per day) are as follows:

P200 — SMALL (14in x 10in x 40in)
P250 — MEDIUM [QUBE Smart Locker] (18in x 14in x 18in)
P350 — JUMBO (35in x 11in x 40in)
P200 per item — Outside Locker Rental (Helmets, etc.)
P350 per item — Luggage Area

***Kindly note that prices are subject to change without prior notice.

How much are the tickets for senior citizens?

The rate for Senior Citizens is P770.

*Rate does not include our gated attractions. Click HERE for more information on our ticket rates.

When are the fireworks?

Enchanted Kingdom’s Sky Wizardry (Fireworks display)is now allowed under Alert Level 1*. It’s at around 1 hour before the Park closes during operational days. Any major changes to our fireworks schedule will be posted on our Social Media accounts.

*Subject to change based on updated IATF guidelines

Can we bring pets?

Pets are currently not allowed inside the Park. An exemption can be made for service animals who are trained to assist guest’s with disability. For the health and safety of your pets, we strongly discourage leaving them in your vehicles for any length of time during your visit.

Rest assured that we’re looking into possible services to accommodate them soon.

Note: Should there be cats seen roaming around, guests are advised NOT to feed the cats. As Enchanted Kingdom has a Trap-Neuter-Return (TNR) Program where the cats present in the Park are properly vaccinated as part of the TNR program

Can we buy entrance tickets only?

What are the gated attractions?

GATED ATTRACTIONS are those that require separate fees and are not included in any of our DAY PASS rates.

✨ 🆕 ALCATRAZ – P270/pax
✨ 🆕 EKaleidoscope Interactive Trampoline – P100/pax
✨ Laser Mission 2.0 – P100/pax
✨ 7D Theater – P100/pax
✨ Xtreme Paintball:
— Speedball Game – P200/pax (inclusive of markers, vest, tank, mask and 30 rounds of paintball)
— Target Shooting – P160/pax (inclusive of markers, vest, tank, mask and 25 rounds of paintball)
✨ Fun Kart:
Duration: 10 minutes
— Single seater – P800 (driver must at least 12 years old with parent’s consent | min. height 55 inches)
— Twin seater – P950 (driver must at least 18 years old to drive | passenger: at least 48 inches tall)

Kindly note that prices are subject to change without prior notice.

How can I claim my photo?

You may view your photos by using the photo code that was given together with your receipt when you purchased from any of the Park’s photo booths during your visit.

You may also visit www.mypictures.com.ph and enter the said photo code on the field provided and click the “GO” button or click the “QR Code Icon” and scan the QR code. To download, just simply click the download button. The QR Code Scanner is available on smart devices only.

For inquiries, kindly email [emailprotected] or call us at (+632) 8 584 3535.

Lost and found items?

How do I go to EK’s Online store?

How long is the Online Ticket good for?

Enchanted Kingdom Online Ticket may be used only on the printed date of admission. It is valid for the duration specified in the e-ticket. You may rebook your tickets before the ticket validity end date by logging in to your account and going to “My Orders.”

For more details, please refer to the promo mechanics of each Ticket offering at tickets.enchantedkingdom.ph.

Can the following discounts be applied to Online Tickets? (E.g. Senior Citizen Discount, PWD Discount, Junior Discount, etc.)

The Regular Day Pass, Junior Day Pass and Senior Citizen/PWD Day Pass can be purchased on the EK Online Store. The Junior Day Passes are for guests between between 36” (3 ft or 91 cm) to below 48” (4 ft or 122 cm) tall. Children below 36” (3 ft or 91 cm) may enter the Park for FREE.

Note: Height verification will be conducted for those availing of the Junior Day Passes prior entry. IATF age restrictions in effect on the date of planned visit shall apply and may affect availability of the Junior Day Pass offering.

Check out our official website for updates and more information.

Is there a maximum number of tickets I can buy?

What payment methods do you accept?

How do I know if my order was received?

After you place an order, a Thank You Page will appear confirming your transaction was successful. You will also receive a confirmation email with your order details.

All orders can be also viewed on the “My Orders” tab on your account.

How do I enter the park with my Online ticket?

We recommend you print a copy of your e-ticket with QR code for presentation at the Front Gate for entry. You may also present the QR code from your mobile phone to enter as well.

Express Lanes will be provided to all Online Ticket Holders for entry to the park.

Are we allowed to change our booking date? Where can I make the changes?

Yes. Rebooking is allowed within the validity period printed on your e-ticket. You may log in to your account at the EK Online Store and click on the “My Orders” Tab. You may then select the ticket/s you would like to rebook and your new date of visit. Please make your changes at least one (1) day prior to the original date of visit.

Alternatively, you may visit our Group Sales Office at the Front Gate to seek assistance with rebooking your ticket.

Rebooking is also allowed if the Park is closed for an exclusive booking on the original date of admission.

Please refer to the promo mechanics of each Ticket offering at tickets.enchantedkingdom.ph to see the UPDATED Rebooking Policy.

Note: In the event that the rebooking date of admission falls on a weekend or holiday that is subject to a higher rate than the original date of admission, an UPGRADE for the difference for each ticket rebooked will have to be paid by the guest. A guest shall not be entitled to a lower rate than the original date of admission.

Are there fees incurred for rebooking?

Can I cancel my order after purchase?

What should I do if I experience an issue printing my tickets online?

Are the items authentic?

Where are the items made?

How do I know my size?

How do I pay?

Do you issue a receipt?

How do you ship?

How long is shipping?

We process orders within 3-5 business days after your order has been confirmed. Due to the ongoing COVID-19 pandemic, some orders may be subject to fulfillment and shipping delays. Thank you for your patience.

Once your order has been placed, you will receive an Order Confirmation e-mail from us acknowledging your order. This will contain the details of your order and order number.

You will receive another notification, the Shipment Confirmation Email, that your order has been shipped from Santa Rosa City, Laguna to your delivery address which will contain the tracking number of your order.

Orders within NCR and Region 4-A usually take between 5 to 7 business days.

Can I cancel orders?

Do you ship outside of the Philippines?

How do I track my orders?

How safe is my personal information?

Do I need to create a new account if I already have an EK Online Store account?

What is your Return Policy?

RETURNS, EXCHANGE AND REFUNDS

Returns, exchange and refunds for item/s purchased are subject to our Returns, Exchange and Refunds Policy as stated below:

1. Buyer may apply for the return, exchange or refund for the purchased item/s no later than seven (7) days after receipt of the item/s.
2. Buyer may only apply for return, exchange or refund of an item/s under the following circ*mstances and as applicable:
   2.1 The item has not been received by the Buyer due to Enchanted Kingdom, Inc., or the third-party courier’s fault;
   2.2 The item/s is/are defective and/or damaged on delivery;
   2.3 Enchanted Kingdom, Inc., has delivered an item that does not match the agreed specifications (e.g. wrong size, color, design) to Buyer;
   2.4 The item/s delivered to Buyer is materially different from the description provided by Enchanted Kingdom, Inc., in its items listing.
3. The following items cannot be exchanged/refunded:
   3.1 Item/s that have been hemmed or repaired or altered.
   3.2 Used Item/s.
   3.3 Washed Item/s.
   3.4 Item/s that have been scratched, damaged or soiled by the Buyer.
   3.5 Item/s that have passed seven (7) days from the date of receipt of item. (delivery date)
   3.6 If Buyer does not have a receipt or sales invoice.
   3.7 Hygiene face masks for hygienic purposes.
4. Enchanted Kingdom, Inc., will review the Buyer’s application for return, exchange or refund and, upon its own discretion, determine if return, exchange or refund is applicable.
5. Return, exchange or refund application due to Buyer’s change of mind or error in orders made will not be entertained.
6. For all other concerns, Buyer shall submit an email to [emailprotected] for returns, exchange or refunds together with the following attachments:
   6.1 Actual photo of the item/s received
   6.2Original packaging with the Airway Bill of the third-party courier