Leaving a Paper Invoice
You might choose not only to provide an electronic invoice but a paper invoice too. If you have issues with people checking their email or having your messages sent to a spam folder, using the paper method can be effective. Some companies leave a paper invoice or door hanger each time they provide the service to ensure the customer knows to pay and doesn’t have issues with seeing the invoice in their email.
Of course, as mentioned earlier — some customers are not proficient with computers, electronic devices, and email. They may not check their email regularly or know to check their spam folder. Having a paper backup can be a real help, and let them know that you consider their situation.
This approach makes the customer feel warmer toward your company for making concessions for their situation. This is another excellent way to build a good repair and secure the customers for the foreseeable future.
Integrate Secure Payments
Today, most transactions are done through securepayment systemsor online. While lawn care payments can be cash or even checks for specific customers, the majority want the ease and security of paying for their services online. That’s a big reason to integrate secure payment services into your business. Customers can pay with a few clicks, and it helps them feel confident doing business with your company.
The easier it is to work with a lawn care company, the more likely the customers become loyal. Any lawn care business aims to build a regular clientele to create stability and steady cash flow. One way to accomplish that goal is to make the customer feel comfortable and provide them with features and options that make dealing with your company easy and hassle-free.
If you don’t already have a secure payment system in place, there are top software options available that provide various methods for payment so the customer can pay at any time without having to worry about the safety and security of their information. The top software providers offer an all-in-one solution including secure payments that streamline the entire business flow and eliminate errors and paperwork.
Issues With Payments
Unfortunately, there are times when the business has problems with the customer’s payments. Knowing how to handle these issues and incorporating the proper tools to manage the accounting part of the problem is the best way to stay on top of things.
Perhaps the most common issue with mowing service runs into when dealing with a customer is nonpayment. This might be a simple oversight and require a heads-up or gentle reminder. If you have special lawn care software integrated into the fabric of your business, you can keep track of these instances accurately.
You’ll be able to see which accounts have been paid and which are still owed on an invoice. If you don’t want to make a trip to the client’s home or can’t reach them by phone, this software makes it possible to send them an email reminder. It’s one extra tool that can make receiving timely payments easier.
Sometimes you’ll have a customer who can’t pay for a service temporarily or has an issue with their bank account. If you have them contact you or send you a notification, scheduling will be easier and less confusing. You can make motivations in the software you use daily for keeping track of accounts. This helps you remember to skip that particular service and resume scheduled visits.
Every once in a while, you’ll encounter lawn care customers who simply refuse to pay and communicate with you. Whatever the reason for this attitude, you must discontinue services until you resolve the situation. That means either they pay or you drop them as a customer altogether. It’s important not to continue serving those customers because it’s wasting valuable labor and time.
Many of these accounts won’t pay for several visits and create a negative experience for your company. Concentrate on providing your services to lawn care clients who pay each time or effectively communicate when there is an issue or change in their services.
How Can You Get Started Collecting Payments Effectively?
The best way to begin to collect payments and track the cash flow of your lawn care business is to team up with an industry leader in software services just for lawn care companies. RealGreen offers comprehensive software options that help you keep track of payments, invoices, and services in one easy-to-use system.
You can access details about each account with a few clicks and forward important documents and emails with ease. This software also allows you to automate your contracts, quotes, invoices, and service offers without manually doing each one.
If you want a better way to run a business that allows you to compete with the other lawn care services in the area and prevent cash flow and accounting problems, you should get RealGreen software today. Reach out now for afree demoor to get more details.
FAQs
What is the best way to collect payment for lawn care clients?
Hands down, the best method is through online automation. It provides security and easy access for both parties.
How often should you invoice the customer?
You can stick to the monthly rule unless there is an extenuating circ*mstance that requires invoicing and payment when services are rendered.
How do you bill for multiple properties?
If the same person or business is paying, try to lump the services together in one monthly payment.
