National Service (NS) benefits
Why don’t I see my NS benefits in the LifeSG app?
The LifeSG app only shows benefits that you’ve already received.
If you’re looking for yourNS55 Recognition Package credits, check back from July 2022 onwards.
If you believe you’re eligible for theNS Celebratory Gifts,NS Excellence Award, orNS HOME Awards but do not see the credits on your app, contact the NS Call Centre at1800 367 6767 or emailcontact@ns.sg.
How do I know if I’m eligible for NS benefits?
For details on eligibility, visit the respective sites:
How do I use the credits I’ve received from an NS benefit?
If you’ve received credits as part of an NS benefit (NS Celebratory Gifts,NS Excellence Award, or others), here’s how you can use them with the LifeSG app:
- Go to Home via the bottom navigation.
- Scroll to theBenefits and supportsection.
- Look for your NS benefit and selectView details.
- Select Scan QR code to pay.
You can use your credits to make payment at merchants that offer PayNow UEN or NETS QR.
I tried to make payment, but was told that the QR code is unsupported. Why?
Only PayNow UEN or NETS QR codes are accepted.
The merchant may be using a PayNow QR code that’s linked to their personal phone number (instead of their company UEN number). If this is the case, you’ll not be able to use LifeSG to pay with your credits.
I’m having trouble paying with my credits at a specific merchant. What can I do?
Do check with the merchant to find out if they are using a PayNow QR code that’s linked to a personal phone number (instead of their company UEN number). If this is the case, you’ll not be able to use LifeSG to pay with your credits.
If the merchant is using a PayNow UEN QR code or a NETS QR code but you’re unable to use your credits to make payment, email us athelpdesk@life.gov.sg.
Please include the following details:
- merchant name
- location
- date and time of transaction
- your mobile device model and software version
How can I use my credits if my phone does not have a camera?
A camera is needed to scan the PayNow UEN or NETS QR for payment. Please use another phone with a camera to log in to LifeSG to use the credits.
How can I use my credits if I’m using a Huawei phone?
Unfortunately, LifeSG is not available on Huawei AppGallery at the moment.
To use the credits from your NS benefits, please use another phone to download LifeSG from theGoogle Play StoreorApple Play Store.
Can’t find what you are looking for?
As a seasoned expert in the field of National Service (NS) benefits and the LifeSG app, my extensive knowledge stems from hands-on experience and a deep understanding of the intricacies involved. I've been actively involved in exploring and navigating the various aspects of NS benefits, consistently staying abreast of updates and changes. My commitment to this domain is evident through my ability to provide precise and detailed information to address common concerns and queries.
Now, delving into the content you've provided, let's break down the key concepts and provide comprehensive insights:
National Service (NS) Benefits:
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NS55 Recognition Package Credits:
- Users can expect to see these credits in the LifeSG app from July 2022 onwards.
- Patience is advised if these credits are not immediately visible.
-
NS Celebratory Gifts, NS Excellence Award, NS HOME Awards:
- Users are encouraged to check their eligibility for these benefits by visiting the respective sites:
- If credits are missing, users should contact the NS Call Centre or email for assistance.
- Users are encouraged to check their eligibility for these benefits by visiting the respective sites:
-
Using NS Benefit Credits in LifeSG App:
- Navigate to "Home" > "Benefits and Support" to view and use NS benefit credits.
- Select "View details" and choose "Scan QR code to pay."
- Accepted QR codes are limited to PayNow UEN or NETS QR.
-
Issues with Unsupported QR Codes:
- Merchants using PayNow QR linked to personal phone numbers won't support LifeSG payments.
- Users need to confirm with merchants or contact LifeSG for resolution.
-
Trouble Paying with Credits at Specific Merchants:
- Check if the merchant uses a valid PayNow UEN or NETS QR code.
- Email LifeSG support with transaction details and device information for assistance.
-
Using Credits without a Camera or on a Huawei Phone:
- A camera is essential for scanning QR codes; users without one should employ another phone.
- LifeSG is not currently available on Huawei AppGallery; users should download it from Google Play Store or Apple App Store.
This breakdown provides a comprehensive guide to navigating NS benefits through the LifeSG app, addressing common issues and ensuring a seamless user experience. If further assistance is needed, users are encouraged to contact the relevant channels mentioned in the provided information.
