Nintendo Support: Digital Purchases: Nintendo eShop Overview (2024)

FAQs

How do I fix error code 9001-2470 on Nintendo? ›

The Nintendo Switch eShop will always match the country setting for your Nintendo Account. If you are receiving this message when your credit card and Nintendo Switch eShop countries do not match, it means that your credit card can't be used in the eShop for a different country.

Common Reasons Your Card May Get Declined

Make sure the card number, expiration date, and CVV code are all correct. Also, ensure that your card is either a Visa, MasterCard, or American Express, as Nintendo eShop accepts these major brands. If everything seems correct, the issue might be with your bank.

Verify your credit card information and try entering it again. Try using a different credit or debit card. Use a Nintendo eShop prepaid funds card to add funds for eShop purchases. Link a PayPal account to your Nintendo account, and make purchases through PayPal using the payment method you've chosen.

Note: This message can appear if there is a mismatch between your Nintendo Account and the Nintendo Account that is already logged in to your browser. (For example, if two different Nintendo Account owners use the same smart device.)

Complete These Steps

Select Family group. Select the Nintendo Account that you want to stop supervising. Select Lift parental controls restrictions. This restriction cannot be lifted for users who are under the age of 16 OR who have not yet registered an email address to their Nintendo Account (age 16 and over only).

This means that your date of birth indicates that you are under age 16. Per the Nintendo Account Agreement, only users aged 16 or older can create a Nintendo Account. Children aged 15 and under can have their own Nintendo Account if they are first added to a parent/ guardian's Nintendo Account.

Possible Solutions: Verify that there are enough funds available on the card. If there aren't enough funds for the purchase that you're trying to make, the transaction will be declined.

Is there a problem with Nintendo eShop? ›

User reports indicate no current problems at Nintendo eShop.

Reset the cache for all users who are experiencing this issue. Try entering DNS settings manually. If you are still unable to access Nintendo eShop with manual DNS settings, change the DNS settings back to automatic and try accessing Nintendo eShop again.

This error code indicates that your Nintendo Account has not accessed the Nintendo eShop from a Nintendo Switch console. Nintendo Switch titles, content, and memberships can only be purchased or redeemed from Nintendo.com using a Nintendo Account actively linked to a Nintendo Switch console.

What to Do: Verify that you are entering the number from the Nintendo eShop Card correctly. If the error continues, this may indicate a delay in activating certain cards. Please wait 24 hours before trying again, and then check with the retailer where the card was purchased to ensure it has been activated correctly.

This error message may indicate that you are not using the primary console for the Nintendo Account that purchased the game. On a non-primary console, the game can only be started by the player that owns the game. The solution depends on who originally purchased the game.