Resources & Tips for Sending Money Safely
- Confirm your recipient’s contact information.Make sure you have the correct U.S. mobile phone number or email address for the person you want to send money to. When in doubt, contact your friend to double check.
- Beware of payment scams. If an offer sounds too good to be true, it probably is. For example, is a stranger selling online concert tickets at a steep discount and insisting you pay withZelle®? Think twice. Make sure you only send money to people you personally know and trust.
- Understand your payment options. If you don’t know a person or aren’t sure you’ll get what you paid for, using your credit card may be a better payment option. Many credit card companies offer built-in buyer protections for cardholders. Check the terms and conditions of your credit card to see what’s offered. Unlike a credit card,Zelle®does not offer a protection program for any authorized payments made withZelle®– for example, if you do not receive the item or the item is not as described or as you expected.
If you’d like more information on peer-to-peer payments safety, check out these articles from the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB).
Helpful Tips for Using Mobile Payments Services and Avoiding Risky Mistakes
Tips on Using Peer-to-Peer Payment Systems and Apps
How to Keep Your Personal Information Secure Online
Report a Scam
To report fraud or a scam please fill out the form on this support page.
Responsible Disclosure Program
If you are a security researcher and would like to report a vulnerability that you believe you’ve found inZelle®or any products of Early Warning Services* (the company behindZelle®), we would like to work with you to investigate the issue. We ask that you do not disclose your finding publicly, and allow a reasonable timeframe for us to address your report. Our responsible disclosure program is currently managed by HackerOne.
*About Early Warning Services, LLC
Early Warning delivers innovative payment and risk solutions to financial institutions nationwide. For over 25 years, Early Warning has been a leader in technology that helps move money fast, safe and easy. We serve a diverse network of approximately 2,500 financial institutions, government entities and payment companies. For more information, visitwww.earlywarning.com.
