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News and information for property & casualty insurance agents and brokers on how to manage their agency, including agency marketing, prospecting, developing carrier relationships, claims handling, serving clients, and much more.
Career Moves
PC360 Staff Writer|
The latest insurance industry personnel news from Accredited, BMS, CRC Group and more.
News
Making a difference: March 29, 2024
PC360 Staff Writer|
See AlsoHow to Determine Your Insurance Agency's ValueAccounting Best Practices for Insurance AgenciesP&C Insurance Agency Technology News | PropertyCasualty360How to Become an Independent Property & Casualty Agent - Renegade InsurancePhilanthropic insurance news from Kansas Insurance.
Slideshow
Travelers' 2024 Personal Insurance Agents of the Year Award winners share industry insights
Steve Hallo |
Award-winning agencies elaborate on their technology integration and methods for staying informed about evolving policyholder needs.
News
Rising risk: Workplace misconduct is harming both employees and companies
Alan Goforth|
When people see others engaging in misconduct, they are more likely to engage in it themselves.
News
PC360 Staff Writer|
Insurance industry news from Duck Creek Technologies, Agero, Marsh and more featured in weekly update.
News
Insurer hit with 341% surge of lawsuits in Florida federal courts
Michael A. Mora|
Among the lawsuits is a civil RICO action over allegations that the insurer and 10 other carriers have operated as a 'cartel.'
Market Insights
Brittney Meredith-Miller |
Swiss Re is forecasting a much more favorable 2024 for the industry, predicting strong premium growth of 7% for the year.
Analysis
Exploring the role of the insurance department
Christine G. Barlow, CPCU|
Each state has an insurance department, but what does it do?
Best Practices
SEC climate disclosure rules: How insurers can prepare
Brittney Meredith-Miller |
New SEC rules are designed to standardize climate-related disclosures about GHG emissions and weather-related risks by public companies and offerings.
Research
Most insurance agencies grew revenues, production in 2023
Elana Ashanti Jefferson |
Part 3 of 3: Agents are muddling through rising premiums, tough technology and a challenging regulatory environment.
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Resources
Build or Buy? Considering the Critical Decisions in P&C Core Insurance Cloud Digitization Projects
From Origami Risk
Navigating the complexities of P&C core insurance digitization is no easy task. Explore the critical decisions between building or buying and how to achieve operational excellence in this white paper.
Clean Your Data to Win the Customer Retention War
From Melissa
As more customers “unbundle” their insurance products and spread their business among many carriers, agents must look for creative strategies to retain and grow business. Download this white paper to learn top strategies to ensure success in 2024.
How to Manage Contact Compliance Without Compromising Outreach
From gryphon.ai
Empower your organization to excel in marketing outreach without compromising compliance. This guide offers a roadmap to implement a best-in-class contact compliance strategy so that your organization can continue successful marketing campaigns, ethically and legally.
The Comprehensive Marketing Compliance Checklist for 2024
From gryphon.ai
Is your organization protected against costly Do Not Call (DNC) and Telephone Consumer Protection Act (TCPA) violations and fines? This comprehensive checklist explores key compliance areas, offering insights to mitigate risks and protect your brand reputation in 2024.
The Enterprise Call Experience in 2023: Insurance
From TransUnion
This report reveals the evolving landscape of insurance communication from 2023 and current trends. Explore insights on multichannel strategies, STIR/SHAKEN call authentication benefits and branded calling in order to enhance your customer experiences in 2024.
The State of Customer Outreach: Top Ten Findings for Insurance
From TransUnion
Download this eBook and learn about challenges, goals and strategies for improving customer experience, revenue growth and operational efficiency. Discover the importance of integrating voice and digital channels, addressing low answer rates and leveraging technology for better customer contact. The study provides insights into insurers' priorities, key challenges and the role of technology solutions in achieving success.
Commercial Property Preparedness: Bracing for Changing Risks
From OneShield
Commercial insurers have faced many challenges in 2023 due to a record number of billion-dollar weather events, inflation and a tightening reinsurance market. The increasing focus on individual risk levels in the reinsurance market requires insurers to embrace new technology, data, and tools to improve loss ratios and customer satisfaction. This eBook explores solutions to navigate these challenges and enhance risk management capabilities.
Browse More Resources →
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